DOST-SEI Scholarship Helpdesk
A public helpdesk platform that combines FAQs, ticket submission, and an internal workflow for managing scholarship-related inquiries.
Contribution
I developed the public-facing helpdesk and helped design and implement the supporting ticket-management workflow using Microsoft Power Automate and SharePoint.
Role
Developer and Helpdesk Workflow Administrator
Problem
Scholarship applicants and examinees needed a more accessible and organized way to find answers, submit concerns, and receive support.
Approach
Combined a searchable public FAQ and ticket-submission experience with an automated workflow for routing, tracking, and managing incoming concerns.
Technologies
- Microsoft Forms, Microsoft Power Automate, and Microsoft SharePoint
Outcome
The helpdesk supported the processing and resolution of more than 15,000 scholarship application and examination concerns.